Shipping Policy
Effective Date: 01/03/2026
Website: https://solsilverjewellery.com/
Business Name: SOLSILVER
1. Order Processing Time
- All orders are processed within 5-7 business days after payment confirmation.
- Orders are not processed on Sundays or public holidays.
- Customized or made-to-order jewellery may take 12-15 business days for processing.
2. Shipping Charges
- We offer free shipping on orders.
- Additional charges may apply for remote locations or express delivery.
3. Delivery Time
Estimated delivery timelines:
- Within India: 5-7 business days
- Remote Areas: 10-12 business days
- International Shipping (if applicable): 15-20 business days
Please note: Delivery times are estimates and may vary due to external factors.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS.
- You can track your order through the courier partner’s website.
5. Cash on Delivery (COD)
- COD is available for selected locations.
- Additional COD charges may apply.
- Our team may contact you to confirm COD orders before dispatch.
6. Delays in Shipping
Delays may occur due to:
- High order volume (festive season, sales)
- Weather conditions
- Courier service issues
We will keep you informed in case of significant delays.
7. Incorrect Address
- Please ensure your shipping address is accurate.
- We are not responsible for delays or losses due to incorrect or incomplete addresses.
- Re-shipping charges may apply in such cases.
8. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 24–48 hours with photos.
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
9. International Shipping (Optional Section)
- Customs duties or import taxes (if applicable) must be borne by the customer.
- Delivery timelines may vary depending on destination country and customs clearance.
10. Contact Us
For any shipping-related queries, contact us:
- Email: solsilverjewellery@gmail.com
- Phone: +91-6284492363