Return & Exchange Policy

At SOL Silver, we take pride in the quality of our 925 sterling silver jewelry, and every item is carefully inspected before it leaves our hands. Because of this, *we do not accept returns or exchanges for change of mind, sizing, or personal preference.*

*Damaged or Defective Items*

If your order arrives damaged, defective, or incorrect, we will gladly make it right — replacement or refund — under the following conditions:

- *Report within 2 days:* You must report the issue within 2 days of delivery. Claims made after this window cannot be accepted.
- *Unboxing video required:* A clear, unedited video of you opening the sealed package for the first time is mandatory proof. The video must show the package before opening and the item as it's unboxed. Without this video, we cannot process a claim.
- *Clear evidence:* Along with the video, please send photos of the damaged/defective item and your order number to [insert contact email/WhatsApp].

*How to File a Claim*

1. Email/message us at [insert contact] within 2 days of delivery.
2. Attach your unboxing video and photos of the issue.
3. Include your order number and a brief description of the problem.
4. Our team will review and respond within 2–3 business days.

*Note:* Claims without an unboxing video, or made after the 2-day window, will not be eligible for replacement or refund.

The return amount will be refunded in your bank account (where you will provide us with the bank details) or in the form of store credit (in case of COD) which you can redeem within 1 year from the date of return.